Over the years, some of the best ideas for user group leadership have come from the worldwide community of user group officers, the hard working leaders and experts who ensure that their groups survive and thrive.

This month’s How To features one of the most popular presentations ever presented at a User Group University session. In his session, Dr. Scott Pelok talked about the various sorts of difficult people we encounter in our groups and in everyday life. The Board still gets letters asking about the presentation and we have heard from folk who say his tips helped resolve challenging situations in their groups. Use the link below to download his presentation.


Thanks Dr. Scott!