How To: Q&A Best Practices by Tom Piper

written by Tom Piper, Past President of appleJAC User Group and Head of the Apple User Group Vendor team

One of the most valuable services provided by Apple User Groups to their members are the “question and answer” sessions. For the past 35 years of our existence, appleJAC has evolved through a variety of Q&A processes. This How-To session will describe each of the successful methods that we have used.

 

Presentation Q&As

One of the most prevalent and persistent Q&A opportunities is during and after a topic is presented to the user group membership. We previously asked people to refrain from asking questions until the end of the presentation, but found that this unnecessarily restrained audience participation, which is an important aspect of user groups. Instead, we encourage questions at any time, but strictly adhere to a preset time limit (using a visible timer), which everyone is made aware of in advance. Questions must also remain “on topic” so the discussions do stray away from the theme of the presentation.

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AWUGU Summary

Apple World User Group University is a monthly online gathering of Apple User Groups (AUG) leaders. Sessions cover such topics as “Marketing Your User Group” and “How to Get Young People in Your Group”, which are important discussions today. Participants can make new friends, bone up technical expertise, find solutions to related problems, and exchange information on how to improve AUG services.

AWUGU: Vendor Meeting Report

Our third Apple World User Group University online gathering of Apple user group leaders was held at 8:00pm CST, on June 15, 2020, via Zoom. We had 28 participants who joined for the topic of “Vendor Offers and Presentations”. The 93-minute video can be viewed at: https://youtu.be/4Xmq9fEO24o (unlisted YouTube).

This session opened with my welcome, Zoom instructions, and a 10-minute presentation about “Vendor Offers” where I presented the most recent Apple User Group Bulletin and website illustrations about current and ongoing offers (https://appleusergroupresources.com). There were several questions about how to find and improve vendor response to discount requests.

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Apple World User Group University: First Meeting Report

by Tom Piper, AWUGU Coordinator

Our kickoff AWUGU online gathering of Apple user group leaders was held at 8:00pm CST, on April 20, 2020, via the Cisco Webex Meeting app. We had 25 participants who joined for the topic of “Online User Group Meetings”. The full hour and a half video can be viewed at: https://uguonline.my.webex.com/recordingservice/sites/uguonline.my/recording/playback/20ac887171cd406983cf3ad6407341c3 (get  password from AUGAB Bulletin or AUG-D). (more…)

AWUGU Description

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AppleWorld UGU Online: A Legacy Tool Reawakened

AppleWorld User Group University (AWUGU) has returned after a long hibernation to once again share Apple user group knowledge and experience among its members. Originated in 1987 at Apple World in Boston, our last AWUGU session was in 2004 at Macworld in San Francisco.

User Group University was a conference for leaders of Macintosh User Groups (MUGs), which are now known as Apple User Groups (AUGs). Classes covered such topics as “Marketing Your User Group” and “How to Get Young People in Your Group”, which are still important discussions today. AUGs have long been good places for making new friends, finding Apple-loving buddies, boning up technical expertise, finding solutions to related problems, and sometimes finding a good deal on hardware and software. (more…)