Manage a User Group

How can I improve an existing group?
It often helps to brainstorm with fellow user group leaders. We provide a nice forum for this. Join Apple’s user group email discussion list for help from your peers.
What’s an Apple Ambassador?
It’s a role assigned to one individual from each user group in the Apple database. This person may order the resource mailing and is considered Apple’s primary contact for that group.
How do I become my group’s Apple Ambassador?
You must be assigned this role in the Apple user group database by the leaders of your user group. Contact them if you are interested.
I’m a group leader and have no idea whom our ambassador is. How do I find out?
You need to access your database record and look at your group’s contact list to see who has been assigned the Apple Ambassador role. If you don’t know how to access your database record, you need to request your group’s name and password by emailing us at usergroups@apple.com.
Can user group members use Apple Sales Web?
Apple Sales Web access is for only registered groups’ Apple Ambassadors.
I’m having technical trouble with Apple Sales Web. Who can help?
Please email a detailed description of the problem to asw@apple.com.
My group wants to use the Apple logo for promotional purposes. Can we?
Recognized Apple user groups may use special signature lines that include the Apple logo. The group’s Apple ambassador may download these files along with usage guidelines from Apple Sales Web (part L27741A-US). Be sure to follow the included guidelines for usage.
How do I get a speaker to present at my user group?
Check our Leader Resources page for information about getting presenters.
Do you support user groups outside the United States?
Yes, some user group programs are available worldwide:
Apple User Group Bulletin
Apple User Group Discussion List
Apple Sales Web
Apple User Group Regional Liaisons
Others are available only in the US and Canada. Some things we can’t do worldwide for red-tape, legal reasons, and sometimes we just don’t have the bandwidth.
User groups outside the U.S. are advised to contact their local Apple office, introduce themselves, and build a relationship there.
How do I network with other user group leaders?
Join the Apple User Group Discussion list, introduce yourself, and network with leaders from around the world.
I have some input on Apple’s user group program but don’t feel comfortable discussing it directly with Apple. What can I do?
Send your thoughts to the Apple User Group Advisory Board. The advisory board is responsible for gathering feedback from the user group community and providing counsel to Apple on issues related to its user group program. Contact us at ugab@mac.com.

How do I update my existing user group information on your website?

  1. Go to the locator database request page.
  2. Enter your group’s name and general contact email (not personal email).
  3. An email will be sent with a private link to update your information.
  4. Make the changes to your record and submit.
  5. If your group no longer has access to the contact email account, you can request assistance from our support ticket page.
  6. Wait patiently. Content approvals sometimes take up to two weeks.

How can I improve an existing group?
It often helps to brainstorm with fellow user group leaders. Join Apple’s user group email discussion list for help from your peers.

What’s an Apple Ambassador?
It’s a role assigned to one individual from each user group in the Apple database. This person is considered Apple’s primary contact for that group.

How do I become my group’s Apple Ambassador?
You must be assigned this role in the Apple user group database by the leaders of your user group. Contact them if you are interested.

I’m a group leader and have no idea who our ambassador is. How do I find out?
You need to access your database record and look at your group’s contact list to see who has been assigned the Apple Ambassador role. If you cannot access your group’s record from the Signup/Request page, submit a support ticket for assistance.

Can user group members use Apple Sales Web?
Apple Sales Web access is only for each registered group’s Apple Ambassador.

I’m having technical trouble with Apple Sales Web. Who can help?
Please email a detailed description of the problem to asw@apple.com.

My group wants to use the Apple logo for promotional purposes. Can we?
Recognized Apple user groups may use special signature lines that include the Apple logo. The group’s Apple ambassador may download these files along with usage guidelines from Apple Sales Web (part L27741A-US). Be sure to follow the included guidelines for usage.

How do I get a speaker to present at my user group?
Check our Leader Resources page for information about getting presenters.

Do you support user groups outside the United States?
Yes, some user group programs are available worldwide:

Others are available only in the U.S. and Canada. Some things we can’t do worldwide for red-tape, legal reasons, and sometimes we just don’t have the bandwidth.

User groups outside the U.S. are advised to contact their local Apple office, introduce themselves, and build a relationship there.

How do I network with other user group leaders?

Join the Apple User Group Discussion list, introduce yourself, and network with leaders from around the world.

I have some input on Apple’s user group program but don’t feel comfortable discussing it directly with Apple. What can I do?

Send your thoughts to the Apple User Group Advisory Board. The advisory board is responsible for gathering feedback from the user group community and providing counsel to Apple on issues related to its user group program. Contact us