Registration and Locator

Registered Apple User Groups can receive resource materials, discounts, and the opportunity to attend user group activities and events. Registered groups also appear in the Apple User Group Locator. It is essential for group leaders to keep their information up to date so that materials can be delivered and potential members can be referred.

I’m starting a new group, or I lead a group that isn’t registered with Apple. How do I create a new record in the database on your website?

Register by sending us the required information.

1. Fill out the signup/request form and submit.
2. You will receive an email with a private link to complete your request.
3. Fill out the required group and contact information and submit.
4. Wait patiently. New group approvals sometimes take a few weeks.

For more information, see Start a New Group.

I put my group information in the database, but it still doesn’t show up in the Locator. Why not?

Your group has not yet been approved. Be patient, it takes time. All new groups must be reviewed and approved before we’ll point our customers to them via the online locator. If you provided an email address in your database record, you will be contacted regarding the status of your group.

I keep putting my group information into the database over and over again, but it never shows up in the locator. What’s going on?

It could be a couple of things. Perhaps the group doesn’t meet minimum requirements, but you didn’t provide an email address so that we could contact you about it. You must provide an email address if you want to be updated on the status of your group.

If you create multiple records while you wait, we won’t know which one is the most accurate, so we’ll have to guess. Please resist the urge to create new records for the same group over and over again. The information is there. We will see it. Please submit a request ticket if you have questions after a reasonable amount of time.

So, once approved, are we an official Apple User Group?

No, you are a recognized Apple User Group. There is no such thing as an “official Apple User Group.” Apple User Groups are independent organizations not authorized, sponsored, or otherwise approved by Apple. We recognize your value, encourage your efforts, and look forward to working with you.

What are the minimum requirements for new groups?

To be approved as a public user group, you need:

• Three leader contacts in the database
• A generic group email address
• A group website
• A history of successful meetings

To be approved as an online-only group, you need:

• 100 members on your listserv and/or web discussion board
• A digest version of your listserv
• A method for Apple to view postings
• Three leader contacts in the database
• A generic group email address
• A group website

Private groups are approved on a case-by-case basis.

What’s the difference between public and private groups?

Public groups show up on the online locator when customers search for groups. Private groups are meant for specific communities and therefore do not show up in the locator.

Public group types:

• Community
• College
• Pro Video
• Online-only

Private group types:

• K-12
• Corporate
• Federal, State and Local Government

What’s an Apple Ambassador?

It’s a role assigned to one individual from each user group in the locator database. This person is considered Apple’s primary contact for that group.

How do I become my group’s Apple Ambassador?

You must be assigned this role in the Apple user group database by the leaders of your user group. Contact them if you are interested.

I’m a group leader and have no idea who our Ambassador is. How do I find out?

You need to access your database record and look at your group’s contact list to see who has been assigned the Apple Ambassador role. If you cannot access your groups record from the Signup/Request page submit a support ticket for assistance.

How do I update my existing group information on your website?

1. Go to the locator database request page.
2. Enter your group’s name and general contact email (not personal email).
3. An email will be sent with a private link to update your information.
4. Make the changes to your record and submit.
5. If your group no longer has access to the contact email account, you can request assistance from our support ticket page.
6. Wait patiently. Content approvals sometimes take up to two weeks.

I lost/don’t have/forgot my name and password. How do I get in to the Apple User Group Locator database?

1. Open a Support Ticket to our Apple User Group Support Team. Please provide:

• Your name
• Your contact email address
• Contact phone is optional
• Select “Lost access to UG Locator Data” from menu
• Enter your group’s name in the Subject line
• A brief note explaining why you need access to the locator database (you lost it, you’re the new president and never had it, you’re the webmaster and need to update your group record, etc.)

2. Wait patiently. Responses sometimes take time, but we will get back to you as soon as we can. We usually copy in the contacts we have for your group in our email correspondence to ensure that everyone knows what’s going on.

Why should I bother updating my record?

If you don’t, potential members won’t be able to find your group, and you may miss out on exclusive opportunities for user groups.

Any other questions?

Check out the other Leader Resources or contact us.